Return and Refund Policy

 Last Updated: September 19, 2026

We want you to enjoy creating with Tape City Art. If there is a problem with your order, please contact us and we will do our best to help.

Eligible products may be returned within 14 days of delivery.

To qualify for a return, the product must be:

• Unused
• In its original condition
• In its original packaging
• Complete with all included materials and components

Please contact us before returning a product so we can provide return instructions.

Returns sent without prior authorization may not be accepted.

Because Tape City Art kits contain multiple art materials and components, opened or used kits are not eligible for return unless the product arrived damaged, defective, incorrect, or missing components.

A kit is considered opened or used if product packaging has been opened and materials or components have been removed or used.

The following items are generally final sale and cannot be returned:

• Opened or used Tape City Art Kits
• Custom or personalized products
• Commissioned artwork
• Original artwork unless otherwise stated
• Gift cards
• Clearance or final-sale products when identified as such before purchase

This does not affect any rights that cannot be excluded under applicable law.

Please inspect your order after delivery.

If your product arrives damaged or defective, you receive the wrong product, or components are missing, please contact us within 7 days of delivery.

Please include your order number and photographs of the product and packaging when applicable.

If the issue is confirmed, we may provide a replacement, replacement component, refund, or other appropriate resolution.

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If the return is the result of an error by Tape City Art or an eligible damaged or defective product, we will provide instructions regarding return shipping when necessary.

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

We do not guarantee direct exchanges.

If you would like a different eligible product, please contact us. Depending on the circumstances, we may provide exchange instructions or ask you to return the original product and place a new order.

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has shipped.

If an order has already shipped, the applicable return terms will apply.

Custom, personalized, and commissioned artwork is created specifically for the purchaser and is therefore final sale, except where the item arrives damaged, is materially different from the agreed specifications, or applicable law provides otherwise.

Any separate commission agreement or written terms provided for a custom project will also apply.

Products identified as Final Sale at the time of purchase are not eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.

Other promotional or discounted products remain subject to the return terms stated on the applicable product page or promotion.

To request a return, report an order problem, or ask a question about this policy, please contact us using the contact information provided on TapeCityArt.com.

Please include your name and order number so we can assist you.

Tape City Art
Operated by Tina Ngo Designs, LLC
Texas, USA